The APF recognises the importance of your privacy and that you have a right to control how your personal information is collected and used.
What is personal information?
Personal information means information or an opinion, whether true or not and whether recorded in a material form or not, about an identified individual or an individual who is reasonThe main types of personal information APF collects are:bly identifiable.
We are required to comply with the Australian Privacy Principles (APP’s) under the Privacy Act. The APP’s are the cornerstone of the privacy protection framework in the Privacy Act. The APP’s govern standards, rights and obligations around:
- the collection, use and disclosure of personal information
- our governance and accountability
- integrity and correction of personal information
- the rights of individuals to access their personal information
We are also required to comply with more specific privacy legislation, such as applicable State and Territory health privacy legislation when we collect health information in a particular State or Territory.
What information we collect about you and how we collect it:
The APF collects personal information from its members, health professionals, visitors to the website, and other individuals who interact with us from time to time. We collect most of this information directly from you when we deal with you, such as when you submit a Membership Form, when we meet you in person, when we exchange emails, and during telephone conversations. In some cases, we may collect personal information about you from a third party, such as a family member or carer.
The main types of personal information APF collects are:
- Information about APF members, including contact details such as names, addresses, email addresses and telephone numbers.
- Information about health professionals, including contact details such as names, addresses, email addresses, telephone numbers and information about the health services they provide.
Why we use and disclose your personal information:
The APF collects personal information about you in order to undertake our activities, including to:
- Provide contact, support and services to APF members and their family and carers;
- Provide advocacy services, educational resources and information relating to pituitary conditions;
The personal information we keep about APF members and enquirers may be kept in our member database. Some of the ways that personal information of APF members and enquirers may be used are:
- To send member renewal reminders and to facilitate new memberships and subscribers.
- To provide our newsletter or other relevant information, to share patient stories and photographs by posting these on our website to be viewed and downloaded by members or the public;
- To reach out from time to time to seek donations as part of fund-raising activities and donation ‘appeals’ (such as tax time or Christmas appeals)
To provide details of our support groups or events and also to reach out if other patients are seeking support.
Types of people or entities to which we disclose your personal information:
The APF will, with your consent, allow current APF members to access your personal information for support services.
In some cases, third party service providers who assist us with our activities, such as website hosts and other IT or payment service providers, may also have access to personal information held by us and may use this information on our behalf.
We may also use or disclose personal information about you if:
- It is required by an Australian law or court/tribunal order;
- It is necessary to protect the rights, property or personal safety of any individual;
- Some or all of the assets and operations of the APF are or may be transferred to another party by way of sale of some or all of the APF; or
- It is otherwise allowed by Australian privacy law.
What we use your personal information for:
APF may use personal information you have provided to us, including your email address and telephone numbers to send you newsletters, or other promotional, fund-raising or educational information that you may be interested in. If at any time you do not wish to receive such information from us, please contact us so that our database can be amended accordingly.
Accessing and correcting your personal information:
Upon request, we will provide you with access to personal information we hold about you, except in the limited circumstances in which it is permitted for us to withhold this information.
When you make a request to access personal information, we may require you to provide some form of identification so we can verify that you are the person to whom the information relates. We will endeavour to provide you with the information you request as soon as possible.
If at any time you wish to change personal information that we hold about you because it is inaccurate or out-of-date, please contact us. If you wish to have your personal information deleted, please contact us and we will take all reasonable steps to delete it unless we need to keep it for legal, auditing or internal reasons.
Storage and security of your personal information:
The APF will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up-to-date. The APF uses a Secure Socket Layer (SSL) protocol to protect your payment information.
If you are a current APF member, you may be able to log-in to a secure area of our website. Please maintain the confidentiality of any password and accounts used on our website and notify us immediately if there is any unauthorised use of your account.
How to contact us – queries and complaints:
In most cases we will ask that you put your request in writing to us – PO Box 2195, Keperra QLD 4055. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right to make a complaint to the Office of the Information Commissioner or, in some instances, other regulatory bodies.